New or smaller call centers are using today's advanced consumer technology of smartphones, ear buds, and tablets replacing older USB headsets and desktop computers. Our Wiretap audio splitter works great with these modern tools to allow for training and monitoring.
Wiretap plugs into a smartphone or tablet audio port and allows managers to have trainees listen to calls without microphone access and vice versa. This is a great way to incorporate consumer technology with traditional enterprise VoIP phone systems such as Avaya, 8x8, Five9, Vonage, RingCentral, Mitel and more.
In addition to large call centers, smaller businesses that rely on phone sales such as insurance, home improvement, travel and other telemarketing-based industries are using Wiretap in conjunction with employees' mobile devices.
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- Tags: avaya, call centers, insurance, mitel, nextiva, ringcentral, shoretel, smartphone splitter, telemarketing, training, vonage